Counsellor Coach is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Counsellor Coach Web site and governs data collection and usage. Please read this Statement carefully (together with our and Cookie Policy (and any other documents referred to on it) as they set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By using the The Counsellor Coach website or participating in a online training session using zoom, you consent to the data practices described in this statement.

Collection of your Personal Information

Counsellor Coach collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Counsellor Coach also collects anonymous demographic information, which is not unique to you, such as your age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Counsellor Coach. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Counsellor Coach for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the The Counsellor Coach Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Counsellor Coach public message boards, this information may be collected and used by others. Note: Counsellor Coach does not read any of your private online communications.

Counsellor Coach encourages you to review the privacy statements of Web sites you choose to link to from Counsellor Coach so that you can understand how those Web sites collect, use and share your information. Counsellor Coach is not responsible for the privacy statements or other content on Web sites outside of the Counsellor Coach and The Counsellor Coach family of Web sites.

Use of your Personal Information

Counsellor Coach collects and uses your personal information to operate the The Counsellor Coach Web site and deliver the services you have requested. Counsellor Coach also uses your personally identifiable information to inform you of other products or services available from Counsellor Coach and its affiliates. Counsellor Coach may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Counsellor Coach does not sell, rent or lease its customer lists to third parties. Counsellor Coach may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Counsellor Coach may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Counsellor Coach, and they are required to maintain the confidentiality of your information.

Counsellor Coach does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Counsellor Coach keeps track of the Web sites and pages our customers visit within Counsellor Coach, in order to determine what Counsellor Coach services are the most popular. This data is used to deliver customized content and advertising within Counsellor Coach to customers whose behaviour indicates that they are interested in a particular subject area.

The Counsellor Coach Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Counsellor Coach or the site; (b) protect and defend the rights or property of Counsellor Coach; and, (c) act under exigent circumstances to protect the personal safety of users of  The Entrepreneurs Academy, or the public.

Use of Cookies

The Counsellor Coach Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise The Counsellor Coach pages, or register with The Counsellor Coach site or services, a cookie helps The Counsellor Coach to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The Counsellor Coach Web site, the information you previously provided can be retrieved, so you can easily use the Counsellor Coach features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the The Counsellor Coach services or Web sites you visit.

Zoom Online Meetings & Training sessions

Using Zoom Securely

In Zoom, there are many controls which hosts of meetings can use to maximise the privacy and security of their meetings. At Counsellor Coach, we have configured Zoom, by default, to ensure meetings are as secure and private as possible.  These default settings are:


  1. Participants are not allowed to join before the meeting host unless previously registered via email or a booking system.
  2. All participants are placed in a “Waiting Room” and the Host individually admits them to meetings.
  3. Unique meeting IDs are required for each scheduled or instant meeting (rather than using your Personal Meeting ID (PMID).
  4. Passwords are required for schedule and instance meetings.
  5. Participants cannot rejoin if the host has removed them.
  6. Guests will be asked to sign-in and agree to GDPR terms and conditions and the general use of Zoom as a online training system.


  1. Messages sent via chat are not saved.
  2. Participants cannot save a transcript of the call.
  3. Recording to local files is not allowed (cloud only).
  4. Meetings are not recorded automatically – only the Host is allowed to do this and to access these recordings. Before the meeting commences, Hosts are prompted to inform participants about the recording of meetings.

Additional security

  1. Files cannot be transferred via chat
  2. Only the Host can share their screen

All the above features are enabled automatically within The Counsellor Coach Zoom training rooms – you do not need to do anything.

Zoom Virtual meetings – Privacy & Anonymity

Compared to a physical meeting it is not possible to achieve the same level of confidentiality and anonymity in an online setting. Even after the host has turned off all recording on the Zoom platform, there is nothing to stop a participant using other software to record sound or images. It is very important that attendees at online meetings are aware of this and that they adjust their sharing

Your Rights

You should ensure that the information we collect and hold in relation to you is accurate and kept up to date. If you would like to review the information we have collected on you at any time, please see contact below.

Security of your Personal Information

Counsellor Coach secures your personal information from unauthorized access, use or disclosure. Counsellor Coach secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Counsellor Coach will occasionally update this Statement of Privacy to reflect company and customer feedback. Counsellor Coach encourages you to periodically review this Statement to be informed of how Counsellor Coach is protecting your information.

Contact Information

Counsellor Coach welcomes your comments regarding this Statement of Privacy. If you believe that Counsellor Coach has not adhered to this Statement, please contact Counsellor Coach at We will use commercially reasonable efforts to promptly determine and remedy the problem.